Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on Clixa AI ("we," "our," or "us"). By subscribing to a paid plan or purchasing credits you agree to the terms below. This policy should be read together with our Terms of Service and Privacy Policy.

Merchant of Record. All Clixa AI payments are processed by Paddle.com Market Ltd, which acts as our Merchant of Record. Paddle handles the transaction, collects applicable taxes, and is the party named on your card or bank statement. Approved refunds are issued by Paddle back to your original payment method.

1. General Policy

Clixa AI provides digital, AI-powered services that incur immediate compute costs the moment they are used. For this reason, fees paid for subscriptions and credit packs are generally non-refundable once the billing period has started or credits have been consumed, except as expressly stated in this policy or required by applicable law.

2. Subscription Plans

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan you selected).

• 14-day satisfaction window (new subscribers). If you subscribe to a paid plan for the first time and are unsatisfied, you may request a full refund within 14 days of the original charge, provided you have consumed less than 20% of the credit allowance for that period.
• Annual plans — prorated refunds. Cancellations of annual plans after the 14-day window receive a prorated refund for the unused, unbilled months minus any credits already consumed beyond the monthly allowance.
• Monthly plans — no mid-cycle refunds. Cancelled monthly subscriptions remain active until the end of the current billing period. No prorated refund is issued for partial months.
• Renewals. Recurring renewal charges are not refundable after the 14-day window has passed for that renewal period. Please cancel before the renewal date to avoid being billed.

3. Credit Packs

One-time credit pack purchases are non-refundable once any credits from the pack have been consumed. Unused credit packs may be refunded in full within 7 days of purchase by contacting support.

4. AI-Generated Content

Credits spent on AI generation (thumbnails, titles, SEO optimisations, etc.) are not refundable once the generation has completed successfully, regardless of whether you choose to use the result. If a generation fails due to a verified error on our side (e.g. provider outage, server error), credits are automatically refunded to your balance; if they are not, contact support within 7 days and we will restore them.

5. Exceptions — Technical Issues & Duplicate Charges

We will issue a full refund in the following cases, regardless of the 14-day window:

• Duplicate charges for the same subscription period or credit pack.
• A verified platform outage that prevented you from using substantially all paid features for more than 24 consecutive hours during the billing period.
• Unauthorised charges due to fraud, provided you notify us promptly and cooperate with our investigation.

6. How to Request a Refund

Send your refund request from the email address associated with your Clixa AI account. Include:

• The email on your account.
• The date and amount of the charge.
• A brief reason for the request.

Email support@clixa.app. We aim to respond within 3 business days. Once a refund is approved, Paddle (our Merchant of Record) processes the refund back to your original payment method, typically within 5–10 business days — timing depends on your bank or card issuer.

7. Chargebacks

If you believe you were charged in error, please contact us first — we will work with you quickly to resolve the issue. Initiating a chargeback without first contacting support may result in suspension or termination of your account while the dispute is investigated, in accordance with our Terms of Service.

8. Taxes

Where applicable, refunds will include any sales tax, VAT, or GST that was charged on the original invoice. Currency conversion fees applied by your bank or card issuer are not refundable by Clixa AI.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the revised policy. For the avoidance of doubt, refund eligibility for existing purchases is governed by the policy that was in effect at the time of purchase.

10. Contact

For refund requests or questions about this Refund Policy, email support@clixa.app or see our Privacy Policy for the full set of ways to reach us.