Refund Policy

01 Overview

Clixa AI sells subscriptions and credit packs for clixa.app. Payments and refunds are processed by our Merchant of Record, Paddle.com Market Ltd (“Paddle”). When a refund is approved, Paddle returns the money to your original payment method. This policy works together with our Terms of Service.

02 Subscriptions

14-day satisfaction window (new subscribers)

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 14 days of the original charge, provided you have used less than 20% of that period’s credit allowance. This window applies to your first paid subscription only.

Monthly plans

Outside the 14-day window, monthly subscriptions are not refundable mid-cycle. If you cancel, your plan stays active until the end of the current billing period and is not renewed — no prorated refund is issued for the remainder of the month.

Annual plans

For annual plans cancelled after the 14-day window, we offer a prorated refund for the unused, full, unbilled months remaining — less the value of any credits already consumed beyond the equivalent monthly allowance.

Nothing in this policy limits any mandatory statutory cancellation or withdrawal rights you may have under the consumer-protection laws of your country. Where those rights apply, they are in addition to the rights described here.

03 Credits & credit packs

Credits power AI generation in Clixa. One-off credit packs may be refunded within 14 days of purchase only if the purchased credits are entirely unused. Once any portion of a pack has been spent, that pack is non-refundable. Credits have no cash value, cannot be exchanged for money except through a refund granted under this policy, and any unused credits are forfeited if you delete your account.

04 What is non-refundable

Because each AI generation consumes real compute the moment it runs, credits spent on completed generations (thumbnails, titles, SEO/optimisation, analyses, and similar) are not refundable once the generation has finished successfully — regardless of whether you decide to use the result. If a generation fails due to a technical error on our side, the credits for that generation are returned to your balance.

05 Exceptions — full refunds

We will issue a full refund, regardless of the rules above, in these cases:

• Duplicate or accidental charges — you were billed twice for the same thing.
• Extended outage — a verified Clixa platform failure prevented you from using substantially all paid features for more than 24 continuous hours.
• Unauthorised charges — a charge resulting from fraud or account compromise, where you notify us promptly so we can investigate.

06 How to request a refund

Email support@clixa.app from the address on your account with:

• the email associated with your Clixa account;
• the approximate date and amount of the charge (or the Paddle receipt/invoice number); and
• a brief reason for the request.

We aim to respond within 3 business days. Once a refund is approved, Paddle returns the funds to your original payment method, typically within 5–10 business daysdepending on your bank or card provider.

07 Chargebacks

If you believe you were charged in error, please contact us first — we can almost always resolve it quickly. Opening a chargeback or payment dispute without contacting support first may result in your account being suspended or terminated while the dispute is investigated.

08 Changes to this policy

We may update this Refund Policy from time to time. We will post the updated version here and update the “Last updated” date. The policy in effect at the time of your purchase applies to that purchase.

09 Contact

Questions about billing or refunds? Email support@clixa.app.